Privacy Policy

Privacy Policy

Last updated: March 20, 2025

Email: support@oaknoir.com

Phone: +1 917-920-7042


This Privacy Policy describes how Oak & Noir (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from oaknoir.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


Please read this Privacy Policy carefully.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.


How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.


In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.


What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.


Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

 

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

 


Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.


Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.


Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

 

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

 


Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.


How We Use Your Personal Information

 

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications, manage your account, arrange shipping, facilitate returns and exchanges, and other functionalities related to your account.

  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including to send marketing communications and show you relevant advertising. If you are an EEA resident, our legal basis is our legitimate interest in selling our products (Art. 6(1)(f) GDPR).

  • Security and Fraud Prevention. We use your personal information to detect and respond to fraud or other illegal activity. If you are an EEA resident, the legal basis is our legitimate interest in maintaining site security (Art. 6(1)(f) GDPR).

  • Communicating and Improving. We use your information to provide customer support and improve our Services. This is in our legitimate interest to serve you better and maintain our relationship with you (Art. 6(1)(f) GDPR).

 


Cookies

We use Cookies on our Site. For detailed information, see Shopify’s Cookie Policy. Cookies help us remember your preferences, analyze usage, and deliver better advertising. You can block or delete cookies via your browser settings, though doing so may impair your experience.


We recognize the Global Privacy Control (GPC) signal. If your browser sends the GPC signal, we treat it as a request to opt-out of “sale” or “sharing” of your information for that browser or device.


How We Disclose Personal Information

We may disclose your personal information:

 

  • To vendors and service providers (e.g., payment processors, fulfillment partners).

  • To business and marketing partners.

  • At your direction or with your consent.

  • Within our corporate group.

  • During legal processes or business transfers (e.g., merger, bankruptcy).

 


Categories of Personal Information Disclosed:

 

  • Identifiers

  • Customer records (per California statute)

  • Commercial data

  • Internet/network activity

  • Geolocation

 


Categories of Recipients:

 

  • Vendors and service providers

  • Business and marketing partners

  • Affiliates

 


We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.


Children’s Data

We do not knowingly collect personal information from children. If you are a parent or guardian of a child who has submitted information, contact us to have it deleted.


Security and Retention

We implement security safeguards but cannot guarantee complete protection. We retain your information as long as necessary for business or legal purposes.


Your Rights

Depending on your location, your rights may include:

 

  • Access / Know

  • Delete

  • Correct

  • Portability

  • Opt-out of Sale/Sharing/Targeted Advertising

  • Restrict Processing

  • Withdraw Consent

  • Appeal

  • Manage Communications

 


You can exercise these rights by contacting us at support@oaknoir.com. We may request verification of your identity before responding. You may also authorize an agent to act on your behalf.


Complaints

If you have a complaint, contact us. If unresolved, you may appeal or contact your local data protection authority.


International Users

Your data may be stored or processed outside your country. Transfers out of the EU/UK will be done using recognized legal mechanisms such as Standard Contractual Clauses.


Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:


Oak & Noir

Email: support@oaknoir.com

Phone: +1 917-920-7042