FAQs
Frequently Asked Questions (FAQs)
Email: support@oaknoir.com
1. General Questions
• What is the status of my order?
You can easily check the status of your order by clicking the tracking link in the email we sent you when you placed your order. Click HERE to check you order status on our tracking page.
• Can I change my order?
Once your payment is confirmed, all orders are final and cannot be changed. Please double-check before confirming your order!
2. Payment
• What payment methods do you accept?
We accept all major Visa and Mastercard credit cards for easy and secure transactions.
• Which currency will I be charged in?
All charges are processed in USD.
• Do you offer a Buy Now, Pay Later option?
Currently, we do not offer a Buy Now, Pay Later option. We’ll keep you posted if this changes in the future!
3. Shipping
• Where do you ship?
We ship worldwide—no matter where you are, we’ve got you covered.
• How long does it take to ship my order?
Most orders arrive within 3–12 business days, depending on your location.
• Do you offer fast shipping?
We ship as quickly as possible using the fastest methods available. Delivery time depends on order volume and processing times, but we always aim for prompt delivery.
• How can I track my package?
Track your order by following the link in the tracking email you received when you placed your order.
• What if I’m not home?
Not to worry! The courier will provide an estimated delivery window so you can plan to be home or make arrangements for someone to receive your package.
• Will I pay taxes for international shipping?
No taxes will be charged for international shipping—what you see is what you pay!
4. Returns
For any questions regarding returns, please refer to our [Refund Policy] here, or located in the footer menu.
For anything else, feel free to reach out to us at support@oaknoir.com.